What can we help you with?
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Pre-sales & advice
Got a question about a product or need some guidance on the best buys?
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Aftersales & returns
If you need assistance with refunds, returning a product, or after-sales care.
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Top FAQs
Delivery
What countries do you ship to?
What countries do you ship to?
We currently only ship to UK mainland. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Across the site the majority of products are sent on a next working day service. Orders placed before 12pm Mon - Fri are dispatched same day.
Orders placed before 12pm on Friday will be delivered on Monday, and after 12pm on a Tuesday (excluding Bank Holidays).
For smaller items we are able to offer next working day delivery with a 2-hour time slot via text message.
For a small amount of items we will contact you to organise a convenient delivery date.
Installation
How do I know what items require installation?
How do I know what items require installation?
We have marked on every product whether the item requires professional installation, a competent DIYer or a novice. For further information see our installations page.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
General Enquiries
Contact Details
Unit 7, Kenfig Industrial Estate, Port Talbot SA13 2PE
Monday - Friday 9am - 5pm
0800 458 0101