Privacy Policy — Cooleasy LTD (UK)
Last Updated: 05/11/2025
1. Introduction
Cooleasy LTD (“we”, “us”, “our”) is committed to safeguarding your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information.
By using our services or accessing our website, you agree to this Privacy Policy.
2. Data Controller
Cooleasy LTD is the data controller responsible for your personal information.
Registered office: 5 Meini Tirion, Bridgend CF31 4TL
Email: sales@cooleasy.co.uk
If you have questions or concerns about this policy, you may contact us using the details above.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
Information you provide
- Name
- Contact details (email, phone number, postal address)
- Payment information (processed securely by third-party payment processors)
- Any information you provide via forms, emails, or customer support
Information collected automatically
- IP address and device details
- Browser type and operating system
- Website usage and cookies data
Optional marketing consent
- Marketing preferences and communication choices
4. How we use your Data
We process your data to:
- Provide and maintain our products and services
- Process orders, payments, and customer support requests
- Communicate service updates and account information
- Improve website performance and user experience
- Send marketing communications where consent is given
- Meet legal and regulatory obligations
5. Lawful Basics of Processing
Under UK GDPR, we rely on the following lawful bases:
|
Purpose |
Lawful Basis |
|
Deliver services and process orders |
Contractual necessity |
|
Customer communications and service updates |
Legitimate interests |
|
Marketing communications |
Consent (you may withdraw at any time) |
|
Legal, tax, and regulatory obligations |
Legal obligation |
6. Data Sharing
We do not sell your personal data.
We may share information with:
- Payment processors and secure financial service providers
- IT & website hosting providers
- Professional advisors (e.g., accountants or legal consultants)
- Government authorities when legally required
All third-party service providers are required to comply with the UK GDPR and ensure appropriate security.
7. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards such as:
- Adequacy decisions
- Standard Contractual Clauses (SCCs)
8. Data Security
We use technical and organisational measures to keep your data secure, including:
- Encrypted data transmission
- Access controls and authentication
- Secure data storage systems
9. Data Retention
We retain data only for as long as necessary to meet the purposes described above or to comply with legal obligations.
Retention periods vary depending on the type of information and our legal obligations (e.g., financial records retained for 6 years as required by HMRC).
10. Your Data Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion (right to be forgotten)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, contact us at:
Email: sales@cooleasy.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: https://www.ico.org.uk
11. Cookies
We use cookies to support website functionality, analytics, and user experience. You may manage cookies through your browser settings or decline non-essential cookies via our cookie banner (if implemented).
12. Children’s Privacy
We do not knowingly collect personal data from children under 16. If you believe a child has provided data, contact us to request deletion.
13. Policy Updates
We may update this Privacy Policy from time to time. Updated versions will be posted with the revised “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy or your data rights, you may contact us at:
Cooleasy LTD
Email: sales@cooleasy.co.uk
Address: 5 Meini Tirion, Bridgend CF31 4TL