Timescales are dependent on the product, but for the majority of items we send on a next working day delivery. If we can't get it sent on a next working day delivery, then standard delivery is up to 5 working days. Other than small items and accessories we will contact you to confirm the delivery date to ensure you will be available to receive delivery.

Orders can be sent the same day if placed before 12pm (Mon-Fri) and we have confirmed that the next-working day is suitable with you via phone or email.

For urgent next-working day deliveries please place your order online and contact us to ensure we can verify the delivery day swiftly and organise shipping.

Deliveries will be between 8.30am and 6pm and we request that you are available at those times, otherwise the order will be returned and we may have to issue a non-delivery fee.

Lightweight/low value items are normally despatched on a next working day courier service, and we can offer a 2-hour delivery slot text message on the day.

Please contact us if you have any special delivery requirements eg delivery via tail lift vehicles, weekend deliveries, timed deliveries, unpaved or narrow pathways etc.

Returns

These items are non stock items therefore orders are placed directly with the manufacturer for your specific order. Should you require to return this item a 25% restocking fee will be charged. Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have any accessories included, and include all the original packaging.

Read our comprehensive FAQ page which provides answers to queries around system types and installation.

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